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Home > State > Executive > Long Term Care Ombudsman Office

Long Term Care Ombudsman Office > Web site

Present Duties

The Office of the Long-Term Care Ombudsman is an independent state agency with a resident-centered mission to enhance the quality of life, improve the level of care, protect the individual rights and promote the dignity of each Oregon citizen housed in a nursing facility, adult foster care home, residential care facility or assisted living facility. Specifically, the office is charged with investigating and resolving complaints made by or on behalf of long-term care facility residents and monitoring the long-term care system. This objective is achieved by trained and certified volunteers who are a regular presence in long-term care facilities throughout the state. Oregon’s legislators recently expanded the mission and scope of the agency to include advocacy for residents of DD/MH (Developmental Disability/Mental Health) group homes and a Public Guardian Program effective July 1, 2014.

 

Contact Information

Mailing Address: 3855 Wolverine St. NE, Suite 6, Salem 97305-1251
Telephone: 503-378-6533; Toll-free: 1-800-522-2602; TTY users dial 711
Fax: 503-373-0852
General Email: ltco.contact@ltco.state.or.us
Contact: Mary Jaeger, Director/State Long-Term Care Ombudsman
Administrative Rules Coordinator Email: Mary Ann Lebold
Records Officer Email: Mary Ann Lebold
Staff Directory from Oregon.gov
Location Map: by Yahoo! Maps


Legal and Legislative Information

Statutory Authority: ORS 441.100–441.153
Budget Analysis (PDF) - by Legislative Fiscal Office
Audit Reports - select agency from menu


Records, Publications and General Information

Agency History (PDF) - a detailed history of the agency
Records Retention Schedule (PDF) - a list of the public records kept at the agency
State Library Publications - a link to the Oregon State Library Catalog